A Documentation Clerk creates and maintains documentation to set delivery schedules and manage the movement of incoming and outgoing cargo and shipments in airlines. A Documentation Clerk might also take orders or field enquiries from customers and arrange the pickup of cargo as well as preparing and examining bills to determine shipping charges and tariffs.
Primary responsibilities include receiving and tracking purchase order numbers and shipment details. If requested, a Documentation Clerk notifies the customer/broker of the arrival, movement and/or charges to a shipment. The job also requires the provision of accurate job costing, sending air freight payments and a working knowledge of customs entry.
A Certificate IV in Aviation (Ground Operations and Service) is a likely requirement as is experience within an export or import industry.
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