The Duty Manager manages the operation of the airport, ensuring that service delivery conforms to regulatory, operational, safety and customer service standards. The Duty Manager liaises with Airport Authorities and third party service providers ensuring that ground handling requirements and customer service standards are met at all times.
The Duty Manager is usually involved in managing and auditing service level agreements with ground handling agencies and developing working relationships with vendors. The Manager is also responsible for ensuring that opportunities to optimize airport revenues are identified and delivered as well as planning for future business development. The delivery of delay, disruption and diversion plans are also assigned to the Duty Manager along with reviewing staffing requirements and ensuring that adjustments are made as needed.
A Diploma of Logistics or a Degree in management is a common requirement and a number of years experience in an airline supervisory role as well as further experience in airport operations is desired.
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