Shipping agents, also known as cargo and freight agents, are responsible for overseeing both incoming and outgoing shipments for transport companies. They may work with airline, train or trucking companies, and work to ensure that shipments arrive in a timely manner.
Shipping agents assist with shipments by determining the appropriate route and organising all the necessary paperwork. They then schedule the shipment’s pick up and arrange its transport to the loading platform. Shipping agents are also responsible for maintaining records of each shipment, including the type, weight, destination and date. In some cases, they make note of damaged or missing items. Shipping agents also establish shipping rates for cargo and any other necessary charges. They also ensure that international shipments have the appropriate customs paperwork as well. In addition, shipping agents respond to customer inquires about the status of shipments and track cargo electronically.
Significant experience in shipping/scheduling is a common requirement along with the relevant qualifications which may include a Diploma of International Freight Forwarding.
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